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1. Can water be shut off if I do not pay my bill?

Payment on water bills is due approximately 30 days from the billing date. After that time a penalty is added to the bill. After that the property is posted to be shut off. If you are unable to pay the bill by the due date, please contact the office as soon as possible.

2. Do I have to pay sewer charges when I fill my pool?

If you read the meter before you start the pool fill and directly after filling the pool and call our office with the two readings then we can abate the sewer charges for that pool fill. Please keep in mind that only the initial pool fill is deducted. Hot tubs do not use enough water to qualify for this abatement.

3. Can I put my bill in my tenant's name?

Yes. We can bill your tenant as a courtesy to you. Please be aware that as the owner of the property any unpaid bill becomes your responsibility. You will need to read the meter at the start of the lease and call the office to change billing information. You will also need to read the meter at the end of the lease and call the office for a final bill for your tenant. Please note that billing information will only be changed for leases lasting at least 1 year.

4. How do I get a final water bill?

The meter will need to be read 2 days prior to the closing. The final bill request form can be accessed here   /DocumentCenter/View/7606. We will prepare a final bill for pick up at the office or e-mail to the closing company/realtor. Currently there is no charge for final bills.

5. How can I pay my water bill?

There are 4 options to pay the water/sewer invoice.
- Cash or Check
Water Department
988 Union Avenue
Laconia, NH 03247
City Hall
45 Beacon Street E
Laconia, NH 03247

- Mail in a Check
P.O. Box 6146, Laconia, NH 03247

- Online With a Credit/Debit Card or Check
- Automatic Withdrawal From a Checking or Savings Account.

Water bills can be automatically withdrawn from a bank account on the due date. A preauthorized payment form needs to be filled out and delivered to our office along with a voided check or deposit slip. These cannot be faxed as we need an original signature on the form. Download the Preauthorized Payment form (PDF).

6. Can I pay my water bill with my debit/credit card?

At this point Laconia Water Department can only accept check or cash for water bills in the office. However, you may pay online by going to Online Payments and choose Water Department Utility Bill. Online payments can be made using debit or credit cards and electronic check. There is a small convenience fee for this service.

Pay your water bill online.

7. How much will my water bill be?

There are two parts to the water/sewer bill. The first part is the base rate. A single family house will be billed a $25 base rate per quarter for water and a $42.00 base rate per quarter for sewer. The second charge is the consumption charge. Water is billed at $2.55 per hundred cubic feet and sewer is billed at $5.90 per hundred cubic feet. Each bill will fluctuate due to the amount of water that goes through the meter.

Quick Reference formula for invoice calculation

- (Number of units times $25) plus (consumption times $2.55/hcf) equals quarterly water invoice

- (Number of units times $42.40) plus (consumption times $5.90/hcf) equals quarterly sewer invoice

- (Number of units times rate of fire protection items) equals quarterly fire protection invoice

Note: Franchise areas (specific service areas outside of city limits) are charged a 15 % surcharge for water. Charges are $24.15 base charge and consumption charges of $2.70/hcf. See Tariff for complete rate schedules. Unmetered Sewer Charges are a flat rate of $280.90 and are billed semi-annually by the tax collector.

8. Why is my bill so high?

What will make the bill fluctuate from quarter to quarter is how much water goes through the meter. Bills tend to rise in the summer months.

If you see a large jump in the water bill, a running toilet might be the cause. These are not always easily detectable. Check the water level in the tank to make sure it is not dripping into the filler pipe. Another test is to add food coloring to the tank before going to bed at night. If in the morning the water in the bowl has turned to that color, then there is a leak.

Another way to check for a leak is to look at the meter. Make sure no one is using any water in the house and see if the numbers and/or dials on the meter are moving. If they are, water is being pulled into the property somewhere and it usually is a toilet or a dripping faucet. These leaks can be quite costly.

9. How do I set up a water account?

An application for service needs to be completed for each new water service installation. Please contact the office at
988 Union Avenue
Laconia, NH 03247

There is no charge for this application. If you are purchasing a home, please call the office at 603-524-0901 to be sure a final bill is being processed before the closing.

10. What are your hours of operation?

We are open Monday through Friday from 7:30 am to 4:00 pm.